Patients are responsible for following up with the doctor regarding their test results. We expect all our patients to discuss test results with the doctor in person. We receive hundreds of results daily. For privacy and logistical reasons, we cannot provide test results over the phone, nor inform you about the receipt of test results. If your result is abnormal, we will make every effort to get a hold of you but generally encourage a follow-up visit one week after testing. 

Telephone messages and callbacks

We receive numerous messages. Please do not leave messages, requests for callbacks, or requests for prescription renewals. Telephonic interruptions distract us from giving full attention to booked patients. They also create medical errors and disorganize our workflow, which results in longer waiting times. In addition, telephonic medical advice is an uninsured service and subject to a private fee. 


All requests for investigation require repeat consultation and physical examination. Please do not call the clinic for requisitions, even if it is a replacement form because you have lost a former requisition.  


We will accommodate appointments for renewals as soon as possible. Still, it is your responsibility as a patient to ensure that you have enough medication to last until your next appointment. Faxed and telephonic refill requests are uninsured services and will be charged private fees. All patients on prescription medication require regular monitoring and have to be reassessed periodically by a physician. Your doctor is continually studying the latest research. That means that you need to frequently undergo symptom interrogation, drug interaction checking, and surveillance laboratory investigation.  

The doctor is fully booked

Our online schedule accurately reflects appointment availability. The platform is updated continuously and calling the clinic will not create extra time slots. Typically, our online Open Access Booking System accommodates patients with same-day or next-day appointments. If, however, you are unable to secure an appointment within your preferred time frame, a cancellation list is in effect. To add your name to our cancellation list,  visit, create a Patient Account, search for Dr. John van der Merwe by name, and sign up.

Referrals and referral waiting times

Please do not call the clinic asking about referral waiting times. Please do not leave messages regarding your referral. Alberta doctors send referrals to a Primary Care Network (PCN), which employs a dedicated team of Referral Coordinators who improve access and coordination of care for patients across the province. Once the PCN contacts an appropriate specialist, specialists triage the referral letter, and the specialist decides when patients are seen. Alberta specialists usually contact the patient directly with appointment details within one month. If you have not received an estimated waiting time or date after a month of waiting, you can contact the Lloydminster PCN at 780 874 0490 or book an appointment to see the doctor for re-evaluation.


Local Resources for health services

  • Nearby walk-in medical clinics:

  • Non-urgent Provincial health advice 811 numbers: HealthLine in Saskatchewan and Health Link in Alberta

  • For emergencies: 911 or Lloydminster Hospital Emergency Room



116 4402 52 Avenue, Lloydminster, T9V 0Y9